Warranty
We make bands we’re proud of — and we back them up. Every product we sell comes with a 6-month warranty against manufacturing defects.
Our Quality Guarantee
At Modbands, we stand behind every product we sell — bands, cases, screen protectors, stands, chargers, and accessories. If something isn’t right due to a manufacturing defect, we’ll make it right.
Our warranty works alongside your rights under the Australian Consumer Law. Nothing here limits those rights — it adds to them.
Coverage
What’s Covered?
Our warranty covers defects in materials or workmanship under normal use for 6 months from the date of purchase.
Covered
Manufacturing defects in materials or workmanship, including:
- Clasps & connectors Faulty or failed hardware
- Stitching & adhesive Separation or failure
- Buckles Breakage under normal use
- Discolouration Unusual fading or degradation
- Screen protectors Bubbling, peeling, or delamination
Not Covered
Damage not related to a manufacturing defect:
- Wear & tear Normal deterioration over time
- Accidental damage Scratches, drops, impacts
- Improper use Damage from incorrect care or use
- Lost or stolen Missing items
Reach out anyway — we’d rather hear from you than have you sit on a problem. Email us at customerservice@modbands.com.au
The process
How to Make a Claim
Simple and quick — here’s all you need to do.
Send a short description of the issue to customerservice@modbands.com.au with your order number. No order number? No worries — just let us know.
Include a clear photo or short video showing the defect. This helps us assess your claim quickly.
We’ll get back to you within 1 business day. If we need the item returned, we’ll provide a prepaid return label.
Once assessed, we’ll offer a replacement, store credit, or full refund — your choice.
Warranty claims are separate from our returns policy. View our Returns & Refunds page →
Still Have Questions?
We’re a small Australian business and we genuinely care about getting this right. Get in touch and we’ll get back to you within 1 business day.
