Watch Band Link Removal Tool
Tax included
IMPORTANT NOTE FOR 42mm APPLE WATCH OWNERS
There are now 2 different 42mm sized Apple Watch vesions. If you have a newer Series 10 or 11 42mm watch, please choose the 38/40/41/42mm sized band. If you have the older Series 1/2/3 42mm watch, please choose a 42/44/45/46/49mm band.
In stock
🦘 Proudly Aussie Owned
🚚 Same-Day Shipping from Brisbane
🔄 60 Day Easy Returns
🔒 6 Month Warranty
Should you need to remove links from your Stainless Steel Band, this handy little tool is a must.
- Compatible with Apple Watch Stainless Steel Bands
Apple Watch Compatibility Guide
Shipping Information
We're just as excited as you are to get your new band on your wrist — here's everything you need to know.
Estimated Delivery Times
Questions about your order?
Our team responds to all enquiries within 24 hours on business days — usually much sooner.
Contact Us
Returns & Exchanges
We want you to love your band. If something isn't right, we'll make it right — no fuss.
Our Promise to You
At Modbands, we want you to be completely happy with your purchase. If you’ve ordered the wrong size, wrong colour, or simply changed your mind — we offer a 60-day return and exchange policy with no hassle.
These rights are in addition to any rights you have under the Australian Consumer Law.
The process
How to Return or Exchange
Whether you’re swapping sizes, returning for a refund, or reporting a fault — it all starts the same way.
Email customerservice@modbands.com.au with your order number and reason for return. If your item arrived faulty or damaged, include a clear photo.
We’ll reply within 1 business day with your return number and all the details you need to send your item back.
Pack your item securely and post it to the address we provide, including your return number. (See below for who covers shipping costs.)
Once we receive your return, we’ll process your refund, store credit, or exchange within 1–2 business days. Refunds appear on your original payment method within 3–5 business days after processing.
Return types
What’s Covered?
Change of Mind
Wrong size, wrong colour, or just not for you? No problem.
- Window 60 days from purchase
- Condition Unused, unworn, original packaging with tags attached
- Return shipping Customer’s expense
- Options Exchange, store credit, or full refund
Faulty, Damaged, or Incorrect
If something went wrong on our end, we’ll fix it immediately.
- Window 6 months (ACL rights apply)
- What to do Email us with a photo and order number
- Return shipping We cover it
- Options Replacement or full refund — your choice
Check our Apple Watch Band Size Guide before you buy to make sure you get the right fit first time.
Gift purchases
Gift Returns
Received a Modbands band as a gift? We’re happy to help with an exchange or store credit. Just email us with the order number (ask the gift-giver if you don’t have it) and we’ll sort it out.
New Zealand & USA
International Orders
Our 60-day return policy applies to all international orders. A few things to note:
- → Return shipping from outside Australia is at the customer’s expense for change of mind returns.
- → We cover return shipping for faulty or incorrect items.
- → Refunds are issued in the original currency at the original exchange rate.
Important information
Delivery Issues
Please read the following carefully — these situations fall outside our standard return policy.
If your order is returned to us because the address was entered incorrectly, a refund will be issued minus a $15 fee to cover Australia Post’s return-to-sender and original postage charges. If the parcel is delivered to the wrong address, we are unable to provide a refund — please double-check your address at checkout.
If your order isn’t collected from the post office within the timeframe shown on the collection notice and is returned to us, a refund will be issued minus a $15 fee to cover the return-to-sender and original postage charges.
If you need to redirect your delivery after dispatch, we can request a mail redirection with Australia Post for a $10 fee.
Our bands are covered by a separate warranty for manufacturing defects. View our Warranty page →
Still Have Questions?
We’re here to help. Reach out and we’ll get back to you within 1 business day.
Warranty
We make bands we’re proud of — and we back them up. Every product we sell comes with a 6-month warranty against manufacturing defects.
Our Quality Guarantee
At Modbands, we stand behind every product we sell — bands, cases, screen protectors, stands, chargers, and accessories. If something isn’t right due to a manufacturing defect, we’ll make it right.
Our warranty works alongside your rights under the Australian Consumer Law. Nothing here limits those rights — it adds to them.
Coverage
What’s Covered?
Our warranty covers defects in materials or workmanship under normal use for 6 months from the date of purchase.
Covered
Manufacturing defects in materials or workmanship, including:
- Clasps & connectors Faulty or failed hardware
- Stitching & adhesive Separation or failure
- Buckles Breakage under normal use
- Discolouration Unusual fading or degradation
- Screen protectors Bubbling, peeling, or delamination
Not Covered
Damage not related to a manufacturing defect:
- Wear & tear Normal deterioration over time
- Accidental damage Scratches, drops, impacts
- Improper use Damage from incorrect care or use
- Lost or stolen Missing items
Reach out anyway — we’d rather hear from you than have you sit on a problem. Email us at customerservice@modbands.com.au
The process
How to Make a Claim
Simple and quick — here’s all you need to do.
Send a short description of the issue to customerservice@modbands.com.au with your order number. No order number? No worries — just let us know.
Include a clear photo or short video showing the defect. This helps us assess your claim quickly.
We’ll get back to you within 1 business day. If we need the item returned, we’ll provide a prepaid return label.
Once assessed, we’ll offer a replacement, store credit, or full refund — your choice.
Warranty claims are separate from our returns policy. View our Returns & Refunds page →
Still Have Questions?
We’re a small Australian business and we genuinely care about getting this right. Get in touch and we’ll get back to you within 1 business day.
